30-day return policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day return policy from the date of delivery.
Returns:
To be eligible for a return, items must be unused, undamaged, and in the original packaging.
Please ensure all tags and labels are intact when returning items.
Returns must be processed within 30 days of receiving your order. After 30 days, we are unable to accept returns.
How to Return:
Contact us at meloramovement@gmail.com to initiate the return process.
Please include your order number and a brief reason for the return.
Return shipping is the responsibility of the customer. We do not provide prepaid return labels.
Pack the item securely and ship it back to the address provided in your return instructions. Please ensure you use a trackable shipping method to ensure the safe return of the item.
Refunds:
Once your return is received and inspected, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used at the time of purchase. Shipping fees are non-refundable.
Exclusions:
Final sale items are not eligible for returns.
Products that have been altered, washed, or worn are not eligible for return.
Exchanges:
If you'd like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired product.
If you have any questions or need assistance, please reach out to us at meloramovement@gmail.com. We're here to help!