Frequently Asked Questions
Can I cancel or change my order after placing it?
Once your order is confirmed, we begin processing it right away. Unfortunately, we cannot modify or cancel orders once they’re placed. Please make sure everything is correct before completing your purchase.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.
What should I do if I received a damaged or incorrect item?
We’re sorry if something went wrong with your order! Please contact us at meloramovement@gmail.com within 7 days of receiving your order with your order details, and we’ll make it right.
How do I return or exchange an item?
If you’re not completely satisfied with your purchase, we accept returns within 30 days as long as the item is unused and in its original packaging. Please review our Return Policy for more details and contact us at meloramovement@gmail.com to initiate your return.
What if my question is not listed in the FAQs?
Please send us an email at meloramovement@gmail.com, and we are happy to help!